Return policy

Return policy

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. THE CUSTOMER IS ALWAYS RESPONSIBLE FOR THE COST OF RETURNS.

Can I return my order?

Yes, you can. In most cases, products ordered can be returned within 30 days of receipt, as long as you meet the conditions.

The product must be unused, returned in its original condition and must not have been damaged by the customer. Hygiene products and underwear cannot be returned. The package must have a Track & Trace code and the return costs are always borne by the customer, regardless of location. We reserve the right to charge the customer for shipping costs. We must also be notified of your return request in advance.

If you do not meet these conditions, we reserve the right to refuse your return.

Did your product arrive damaged? Take a photo immediately so that you have proof that the damage was not caused by you. We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

Returns in 3 easy steps:

Step 1 – Contact us

If you wish to return your order, please send us an email. Include your order number, the reason for the request, and a photo of the product if it is damaged. Also include your first name, surname and address. After receiving your message, we will contact you and send you the correct return address. Never return the package to the sender; you will receive the correct return address from us. As the customer, you are responsible for the shipping costs of the return shipment.

Step 2 – Send your order

Send the parcel together with the return form to the address provided. Make sure you use a Track & Trace code. As the sender, you are responsible for the parcel. Don't forget that you must return the parcel to us within 14 days of your notification.

Step 3 – Processing your return

After receiving your return shipment, we will assess the product and process your refund. The amount will be refunded via the payment method you used for your order, unless otherwise agreed. The refund will be processed within 14 days.

Please note: The shipping costs for returns are borne by the customer. This is in line with our commitment to making our shipping process as sustainable as possible. In addition, you took advantage of free shipping when placing your order.

As our warehouse is located in China, the return costs can be high. Please feel free to contact our customer service team to find a suitable solution together. We are happy to help.

Legal right of withdrawal

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity.